Review Management & Customer Retention
Customer Retention is crucial - how is your online appearance? Our platform is the perfect tool for all sized businesses for review management, to increase customer retention, improve their online appearance, and make sure their business isn't wasting money on ads. How do we do this?
Online Appearance & Review Management
Your brand, and customer perception of that brand, is the most importance asset your business owns! Positive perception = increase customer retention. A ton of companies don’t even realize when a new review has been posted about their company, or lack the resources to engage previous customers to increase the value of their brand. Word of mouth is the best way to grow a business because it’s completely free marketing from a trusted source – someone who’s already used your business!
We look at customer’s as the number one source of new clients and customers. Its infinitely more important to retain customers than it is to find new ones. The return on investment is exponentially higher. If all of your customers at some point over the next year influenced a friend to engage your firm – you’ve doubled in size without spending a dime! Retaining customer’s can be hard for firms, though, so we provide insight and resources to our team to do it on your behalf!
Reputation Management Software
Today, the online reputation of a business is defined by its customers.
Reviews, accurate business information, and social media activity impacts their reputation and whether a consumer decides to do business with them. Businesses need a way to manage all of these factors in a scalable way.
With Reputation Management, we keep on top of online activity affecting the reputation of a business, including reviews, listings, and social media, allowing us to make expert recommendations, and provide proof-of-performance.
The 407 Group's Keys to Reputation Management
Help businesses show up where people are looking: Improve search rank by identifying online business listings that are inaccurate or missing from essential directories like Google, Facebook, and Bing.
Manage your online reputation from one place: Compile reviews from dozens of sites so you can easily see what’s being said about a business online. Plus, use competitive benchmarking to see how they stack up to the competition.
See what customers are saying all over the web: Monitor and get alerts when the business is mentioned in a variety of sources, including news sites, blogs and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.
Automatically monitor and report: Keep on top of online activity affecting the reputation of a business, including reviews, listings and social media, helping you make expert recommendations, and provide proof-of-performance.